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  • Derek Banker

Outsourcing Advantages for SME Firms



Companies of all sizes can profit from Business Process Outsourcing (BPO). However, many small to mid-sized firms do not recognize that the essential services, support, and advantages large corporate experience through a BPO partnership are also open and available to them.

If you want and plan to grow your business, and every aspect of your company is in-house, every single component of the organization will need to grow at the same time. For most companies, from a financial standpoint, it is merely not feasible.

Therefore, if an organization embraces genuine growth aspirations, the moment to start thinking about outsourcing and its potential benefits is when operations and ancillary elements of the business are beginning to redirect too many resources away from the company's core competencies.

If a business identifies the right BPO partner – one who can validate non-core business processes as its core business and has an expert understanding of its business sector and market, there are a multitude of benefits.


Superior efficiency

When an organization ceases to undertake all of its operations in-house and focuses more on resources, talent, and capital on the areas of the business that are going to make a strategic difference, a right BPO provider will be able to flex and grow with the organization in terms of the provision and services it provides relative to the financial costs of the partnership.

Improved agility

Outsourcing provides economies of scale that are impossible to achieve in-house and offers access to other services and resources, from data analytics and marketing management to ad-hoc teams to meet seasonal peaks or support new products or campaigns. This level of support gives an organization the agility to act rather than react to situations or seize a business opportunity as presented.

Competitive advantage

Because companies are free to focus time and resources on the core business and because leading BPO providers boast a global footprint, outsourcing opens the door to new markets potentially anywhere in the world, meaning small to mid-sized firms do not need to be a large corporation and compete with larger businesses.


Release capital

At its most base level, outsourcing does reduce a company's costs while providing the same and usually better service levels. Small businesses can reduce existing overheads and use the freed-up capital to improve core, income-generating areas of the market, realizing more rapid growth.

Risk mitigation

With support from an outsourcing provider, many small to mid-sized firms are better prepared to avoid certain risks, such as investing in technologies or equipment that could become dated too quickly, and be able to operate knowing that regulatory compliance such as for data protection is being met now and in the future.

Identifying and partnering with the right BPO provider leaves many small to mid-sized firms free to focus on core business and access the latest technologies and business insights. It can enhance customer loyalty, even as small to mid-sized firm's business expands and supports explore new markets or prospective revenue streams.

Startups, small-to-medium-sized businesses, and Fortune 500 companies that want to get closer to their customers and further away from their competitors rely on a long-term BPO partnership.


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