Before the session

• Ensure the team is comfortable and have tested the technology

• Make participants easy by providing local access as needed in addition to any weblink

• Dedicate a team member to moderate

• Send material; in advance via file sharing and remind participants before starting

During the session

• Leverage technology features to keep participants engaged

• Keep the video on look at the webcam and use gesture as in person

• Use online tools such as polling and chat to gather input

• Consider feature such a virtual breakout rooms to encourage participation

After the session

• Distribute any work products or follow up information as needed

• Solicit participants feedback on content, delivery, and technical experience

• Escalate any technical issues and identify workarounds or solutions